FAQ

FAQ

Shopping FAQs


1.Can I get a discount if I place a larger order?


Yes, of course we can give you discount. Please contact our sales department and provide the following information:

-Products you are interested in

-The exact order quantity of each product

-Expected delivery date

-Any special requirements or packaging instructions, such as make your logo or bulk packaging without product boxes.

Remark:Our sales department will give you a quotation. Please note that the larger the order, the more postage will be saved. For example, if your order quantity is 20 pieces, the average shipping cost per piece will be much cheaper than if you only buy one piece.


Payment FAQ


1.Can I change my billing or shipping information after payment?


Once you place an order, you should not change your billing or shipping address . If you want to change, please contact our customer service.

Remark:If the package has not been sent, we can send it to the new address. However, if the package has already been shipped, the shipping information cannot be changed during the package transportation.


2.How do I know if my payment has been received?


After receiving your payment, you will be notified of any progress of the order in the form of Email/WeChat/WhatsApp.


3.Do you provide invoices?


Yes. Once we receive an order and the payment has been cleared, the invoice will be emailed to you.


4.Can I use other payment methods to pay for the order?


Yes, we can also accept payment methods such as Alibaba or WeChat.


5.When will I receive the goods after I place an order?


Depends on the mode of transportation and destination. The delivery time varies depending on the shipping method used. If delivery cannot be made on time due to war, flood, typhoon, storm, earthquake, severe weather conditions or any other unforeseen or avoidable circumstances, the delivery will be delayed. If there is such a delay, we will work hard to solve the problem until there is a positive solution.


6.Do you have any ships to our country? How much is shipping?


We ship globally. The exact freight depends on the weight of the goods and destination. We will always recommend the most suitable shipping weight for our customers to help save costs. Our goal is always to deliver products to customers quickly and safely.


7.Why are some goods so expensive?


The delivery cost depends on the selected shipping method, as well as the shipping time and destination country. For example, if the shipping cost between UPS and FedEx is $10, our suggestion is to choose the option that best meets your personal needs based on price and shipping time.


8.Does the price include shipping?


The price does not include shipping. For specific shipping, please contact the sales department for a quote.


9.How to track orders?


Once we provide you with the tracking number, you can check the delivery status of the item online by visiting the website of the relevant delivery company.


10.If tariffs occur, who will be responsible?


Customs is a government agency responsible for the management of goods entering a specific country or region. All goods entering and leaving the area must first clear customs. Customs clearance and payment of related duties are always the buyer's responsibility. We do not add taxes, value-added tax, customs duties, or any other hidden fees.


11.If my package is detained by the customs, who is responsible for customs clearance?


The buyer is responsible for customs clearance.Of course, we will actively help you deal with this problem.